From the moment it was first published, Facility Management became the ultimate reference for facility and design professionals who want to create a productive workplace that corresponds to the short- and long-term goals of their corporation. This Second Edition provides complete, fully up-to-date information and guidance on the evolving facility management profession that will help facility professionals and their service providers meet and exceed these goals.

EDMOND P. RONDEAU, AIA, CFM, is an IFMA Fellow and is the General Manager, Real Estate in the Real Estate Development Office at the Georgia Institute of Technology in Atlanta, where he is responsible for the acquisition and management of owned and leased properties for the university and associated organizations.

1. An Overview of Facility Management
Definitions
Organizational and Human Resources Issues
Ethics
The Facility Management Mission
You are Your Customer
Negotiation Strategies
Total Quality Management (TQM)
Americans with Disabilities Act (ADA)
Conclusion
2. Long-Range and Annual Facility Planning
Long-Range Facility Planning Process
Strategic Facility Management Functions
Synchronizing Corporate Planning and Corporate Facility Management
Strategic Planning
Annual Operating Plan
The Long-Range Plan
Sample: Corporate Facilities Procedures
Strategic Real Estate and Facility Planning
Strategic Corporate Facility Management Information
Disposition of Assets
Conclusion
3. Facility Financial Forecasting and Management
Annual Operating Plan
Long-Range Plan
Appropriation Request
Trend and Ratio Analyses
Capital Budgeting Evaluation
Present-Value Model
Risk Analysis Models
Investment Value Approach
Financial and facility Alternatives
Capital Project Tracking
Capital Project Tracking System Process and Sequence
Disposing of Assets
Outsourcing
Conclusion
4. Real Estate Considerations, Analysis, and Planning
Responsibilities and Objectives of the Real Estate Function
Best Practices in Corporate Real Estate Management
Issues for Review and Analysis
Real Estate and Facility Inventory
Determining Your Customer’s Requirements
Lease Property: Negotiating Checklist
Sample Lease: Proposal Letter
Sample Purchase: Letter of Intent
Site Criteria Considerations
Selecting a Real Estate Broker
Sample Sales Agency Agreement
Principal Analytical and Transactional Activities
The Process of Acquisition
Your Site Evaluation Criteria
Your Customer’s Site Evaluation Criteria
Environmental and Due Diligence Issues
Sample Property Environmental Executive Summary
Legal Document Review Process
Lease Agreement Sample for ABC Company
Conclusion
5. Architectural and Engineering Planning and Design
Design Requirements and Layout
LEED: Leadership in Energy and Environmental Design
Design Firm Selection Process
Suggestions for Selecting a Design Firm
Sample: Request for Proposal for Architectural Consulting Services
Programming and Design
Budgeting
Contract Documents
Bidding
Closing and Costs
Building Programming and Design Illustrated
Campus and High-Rise Office Concepts
Conclusion
6. Interior Programming and Space Planning
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7. Construction and Renovation Work
8. Maintenance and Operations
9. General Administrative and Technology Services
10. Successful Facility Management